Senior Operations Project Manager

hace 2 días

Laza, Orense, España Docplanner A tiempo completo

About Docplanner

Docplanner is a leading healthcare technology company that empowers patients and doctors to make informed decisions. With a presence in 13 countries and over 90 million patients trusting us every month, we are committed to making the healthcare experience more human.

Job Description

We are seeking a highly skilled Senior Operations Project Manager - Global to join our team. As a key member of our operations team, you will be responsible for overseeing and managing projects to improve sales and customer support, ensuring customer satisfaction, and driving operational excellence.

Key Responsibilities

  • Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Data-Driven Decision-Making: Utilize tools to analyze data and provide actionable insights for continuous improvement.
  • Documentation Management: Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets.
  • Innovation and Problem Solving: Bring new ideas and solutions, addressing challenges proactively and strategically.
  • Customer Feedback Loop: Keep a customer feedback loop to meet the needs and expectations.
  • Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Operational Excellence: Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy, and be able to deeply understand the sales processes as well the customer journey within our upsell products.
  • Project Planning and Execution: Develop comprehensive plans specifying goals, timelines, resources, and budget requirements.

Requirements

  • Proven Project Management Experience: Demonstrated success in managing projects, preferably within tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments.
  • Strong Analytical Skills: Proficiency in SQL and the ability to analyze data effectively to inform decision-making and drive continuous improvement.
  • Operational Enablement: Expertise in creating training programs and comprehensive documentation, enabling efficient processes across the organization.
  • Customer Journey Expertise: Deep understanding of customer needs, with experience in gathering and acting on user feedback to enhance customer experiences.
  • Sales & Go-To-Market Strategy: Experience in developing and executing effective sales and GTM strategies, with a strong understanding of the B2B landscape, particularly in healthcare.
  • Project Management Tools Proficiency: Skilled in using tools like JIRA and Trello to manage and streamline project workflows.
  • Excellent Communication Skills: Strong interpersonal, communication, and negotiation abilities, essential for stakeholder management and team collaboration.
  • Problem-Solving Skills: Adept at identifying challenges and developing creative solutions to overcome them.
  • Flexibility: Ability to adapt to changing circumstances and pivot strategies as needed.
  • Language Proficiency: Fluency in English is mandatory; Spanish is a plus.

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