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Sales Onboarding Cluster Manager

hace 2 meses

Laza, Orense, España Teleperformance Spain A tiempo completo

About Teleperformance Spain

Teleperformance Spain is a leading provider of customer experience management and contact center business process outsourcing services. Our company employs around 4,700 people in 10 sites, operating across various business sectors and continents on behalf of major international companies.

Our Mission

We strive to make our employees proud to belong to Teleperformance through job satisfaction and a great work environment. Our goal is to inspire and motivate our team members to deliver exceptional results.

Job Summary

We are seeking a highly skilled Sales Onboarding Cluster Manager to join our team in Barcelona. As a Sales Onboarding Cluster Manager, you will be responsible for supervising and analyzing the efficiency of business processes, with a focus on improvement and innovation. You will manage different markets and coordinate the daily activities of all stakeholders.

Key Responsibilities

  • Performance Management: Analyze and present performance and forecast figures to stakeholders, designing and implementing sales strategies to drive business growth.
  • Business Development: Design and implement hiring and expansion strategies to increase revenue and market share.
  • Stakeholder Management: Engage and manage different stakeholders, including team members, customers, and partners.
  • Operational Efficiency: Work with the Head of Business (HOB) to lead the operational efficiency of the business, exploring ways to improve processes and increase productivity.
  • Team Development: Monitor the performance and development of operational teams, providing guidance and coaching to ensure targets and KPIs are met.

Requirements

  • Experience as a Team Manager or similar role, preferably in sales environments.
  • Consistent QoQ winning attitude, strong people orientation, and structured strategy.
  • University degree or equivalent experience.
  • Excellent level of English.
  • Strong presentation, analytical, and problem-solving skills.
  • Ability to work with multiple projects simultaneously in a complex environment.

What We Offer

  • Competitive salary.
  • Permanent contract.
  • Relocation support.
  • 3 weeks of intense introduction training on Google Ads and specific sales training.
  • Referral program: bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.