Ecommerce Client Success Specialist II

hace 4 semanas


Laza, Orense, España Dtc Job A tiempo completo

About DTC Job

We are a portfolio company that specializes in hiring, team building, and training for verified 7-8 figure companies in the ecommerce and agency industry.

Salary Range

The position is available for 20 to 40 hours per week and offers payment ranging from $1000 to $3000, making it an attractive opportunity for those looking for flexible work arrangements.

Job Description

Company Overview: We offer our clients access to high-paying and uncompeted jobs with verified hiring companies. Our platform provides a unique opportunity for individuals to take on multiple projects or offers, depending on their availability.

Responsibilities:

  • Communicate effectively with clients and manage their expectations.
  • Collaborate with freelancers and coordinate their activities.
  • Book freelancers and manage interview schedules.
  • Onboard clients and candidates.
  • Post DTC jobs for agencies and ecommerce brands.
  • Utilize tools like Slack and Airtable for efficient workflow management.

Qualifications:

  • Must Haves:
    • Proven experience as a Customer Success Manager in ecommerce or DTC environments.
    • Strong communication skills in English.
    • Proficiency in using Slack, Airtable, and Shopify.
    • Ability to work within the CET timezone.
    • Experience in client onboarding and job posting.
  • Nice to Haves:
    • Previous experience working with ecommerce brands.
    • Familiarity with other project management and communication tools.
    • Ability to manage multiple projects and freelancers simultaneously.

Benefits:

  • Access to high paying & uncompeted jobs by verified hiring companies.
  • Possibility to take on multiple projects or offers (depending on availability).
  • Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.).
  • Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc).
  • Private management by a dedicated customer support manager.
  • Community with like minded individuals & free consulting.


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