Ecommerce Client Success Specialist II
hace 4 semanas
About DTC Job
We are a portfolio company that specializes in hiring, team building, and training for verified 7-8 figure companies in the ecommerce and agency industry.
Salary Range
The position is available for 20 to 40 hours per week and offers payment ranging from $1000 to $3000, making it an attractive opportunity for those looking for flexible work arrangements.
Job Description
Company Overview: We offer our clients access to high-paying and uncompeted jobs with verified hiring companies. Our platform provides a unique opportunity for individuals to take on multiple projects or offers, depending on their availability.
Responsibilities:
- Communicate effectively with clients and manage their expectations.
- Collaborate with freelancers and coordinate their activities.
- Book freelancers and manage interview schedules.
- Onboard clients and candidates.
- Post DTC jobs for agencies and ecommerce brands.
- Utilize tools like Slack and Airtable for efficient workflow management.
Qualifications:
- Must Haves:
- Proven experience as a Customer Success Manager in ecommerce or DTC environments.
- Strong communication skills in English.
- Proficiency in using Slack, Airtable, and Shopify.
- Ability to work within the CET timezone.
- Experience in client onboarding and job posting.
- Nice to Haves:
- Previous experience working with ecommerce brands.
- Familiarity with other project management and communication tools.
- Ability to manage multiple projects and freelancers simultaneously.
Benefits:
- Access to high paying & uncompeted jobs by verified hiring companies.
- Possibility to take on multiple projects or offers (depending on availability).
- Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.).
- Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc).
- Private management by a dedicated customer support manager.
- Community with like minded individuals & free consulting.
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