User Experience Designer

hace 20 horas


Palma, Baleares, España Omniaccess A tiempo completo

Company Overview

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Omniaccess is a leading provider of innovative digital solutions, driving customer-centric innovation and platform success.

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Salary: 85,000 - 110,000 per year

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The User Experience Lead will play a crucial role in crafting user-centric experiences that align with Omniaccess's mission to deliver top-tier maritime and enterprise-managed digital services.

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Job Description

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The UX Lead will be responsible for designing seamless and engaging user experiences across the Possibility Platform, customer portals, and other digital services. This involves developing and optimizing end-to-end customer journeys, identifying key pain points and opportunities through data analysis and direct user feedback, and implementing design improvements that increase user retention and engagement.

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Key Responsibilities:

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- Develop and optimize end-to-end customer journeys across the Possibility Platform, Portals, and other Marlink products of the portfolio.">

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- Identify key pain points and opportunities in customer journeys through data analysis and direct user feedback, using insights to implement design improvements that increase user retention and engagement.

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- Work closely with internal stakeholders (Product Leads, Business Units, etc.) to ensure user experience priorities align with broader business objectives and platform goals.

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- Engage directly with customers and end-users to gather qualitative insights, run usability testing sessions, and ensure the platform design reflects real-world user needs and expectations.

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Required Skills and Qualifications

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- 2-5 years of relevant experience in UX/UI roles preferably in technology and/or software companies.

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- Proven experience driving UX/UI vision and strategy within a company, advocating for user-centered design and ensuring a cohesive and scalable approach to UX across digital products.

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- Strong analytical skills to interpret data and translate it into actionable insights.

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- Ability to adapt to rapidly changing priorities and deadlines.

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Benefits

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Omniaccess offers an exciting opportunity to lead the UX and customer journeys over the platform central to our mission and impact together with the portals and digital interfaces, providing a rewarding environment for innovation, growth, and career development.

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Others

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This structure helps position the UX Lead role as a critical point of integration between product strategy, design, and customer engagement, driving customer-centered innovation and platform success.

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