Digital Experience Director
hace 2 semanas
We are seeking a talented Digital Experience Director to lead the UX and customer journeys for our Omniaccess platform. This role will be crucial in crafting user-centric experiences that align with our mission to deliver top-tier maritime and enterprise-managed digital services.
Key Responsibilities:- Crafting User-Centric Experiences: Develop and optimize end-to-end customer journeys across our Possibility Platform, Portals, and other Marlink products, ensuring seamless, intuitive, and engaging experiences at every touchpoint.
- User Research and Insights: Identify key pain points and opportunities in customer journeys through data analysis and direct user feedback, using insights to implement design improvements that increase user retention and engagement.
Collaboration and Stakeholder Engagement: Work closely with internal stakeholders (Product Leads, Business Units, etc.) to ensure user experience priorities align with broader business objectives and platform goals. Engage directly with customers and end-users to gather qualitative insights, run usability testing sessions, and ensure the platform design reflects real-world user needs and expectations.
Cross-Functional Collaboration: Partner with Product Leads, Marketing, and Business Units to integrate UX efforts with product strategy, go-to-market activities, and customer engagement initiatives. Collaborate with engineering teams to ensure that UX designs are technically feasible and can be effectively implemented without compromising user experience or platform functionality.
Estimated Salary: €80,000 - €110,000 per year, depending on location (Palma de Mallorca, Paris, or Oslo), with remote work considered for the right candidate. We offer a rewarding environment for innovation, growth, and career development, with exciting opportunities to lead the UX and customer journeys over our platform central to our mission and impact together with the portals and digital interfaces.
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