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Customer Service Representative in Valencia
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our team in Valencia, Spain. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our B2B clients, helping them navigate the fintech sector and achieve their financial goals.
Key Responsibilities:
- Support clients via email, chat, and phone, providing timely and effective solutions to their queries
- Collaborate with colleagues to continuously improve the customer experience and identify areas for process improvement
- Troubleshoot and resolve customer issues, escalating complex cases as needed
- Monitor and respond to customer reviews on Trustpilot, ensuring a high level of customer satisfaction
- Flag and escalate customer queries, developing suitable solutions to meet their needs
Requirements:
- Native-level proficiency in Dutch and C1 level in English
- Minimum MBO4 diploma, with a background in IT, finance, or economy an advantage
- Excellent communication and problem-solving skills
- Proactive and solution-oriented approach
What We Offer:
- Yearly gross salary of €19,200
- Spanish language classes
- Great Friday evening drinks
- Fitness bootcamps and mindfulness classes
- Opportunities for professional growth and development
About Us:
We are a dynamic and ambitious team based in Valencia, Spain. We are passionate about delivering exceptional customer service and creating a positive work environment. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
