Business Intelligence Specialist

hace 1 semana

Madrid, Madrid, España TDCX Group A tiempo completo

About TDCX Group

TDCX Group is a leading provider of transformative digital customer experience (CX) solutions. Our mission is to empower businesses to acquire new customers, build customer loyalty, and protect their online communities.

We serve clients across various industries, including fintech, gaming, technology, home sharing, and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

Job Summary

We are seeking a highly skilled Business Intelligence Specialist to join our team. The successful candidate will be responsible for providing business insights through metrics, reporting, and variance analysis. They will also prepare, develop, and analyze daily, weekly, and monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service program.

Key Responsibilities

  • Provide business insights through metrics, reporting, and variance analysis.
  • Prepare, develop, and analyze daily, weekly, and monthly reports and presentations on Key Performance Indicators and other key statistical data.
  • Perform market analysis in supporting business decision making.
  • Run and analyze reports to make recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Analyze and present relevant data in an easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries, and recommendations, and optimize processes.
  • Detail-oriented, independent, proactive, and able to work under pressure to meet deadlines.

Requirements

  • Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots, and formulas, graphs, and flow charts.
  • Proven experience in overseeing the design, development, and implementation of contact center operations.
  • Ability to prioritize and complete all tasks when ad-hoc assignments are given in a short period of time.
  • Flexible and adaptable to various business models and projects.
  • Excellent verbal and written communication skills in English and the language of supporting market.

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