Claims Specialist
hace 7 días
As a Senior Claims Specialist in our Casualty Claims team at AXA XL, you will play a key role in the setup, investigation, negotiation, and settlement of assigned claims. Your primary responsibility will be to provide high-quality customer service, ensuring effective outcomes in a cost-effective and profitable manner.
Key Responsibilities:- Conduct thorough loss investigations on assigned claims, identifying potential recoveries and working within agreed time and budget constraints.
- Maintain accountability for all assigned claims until settlement or closure is reached.
- Proactively monitor your claims portfolio to prevent inactivity in the handling process.
- Provide accurate and timely claims status updates to internal and external customers.
- Obtain proper authorization for settlements exceeding personal or file authorization limits.
- Ensure fair and timely payouts for customers, maintaining accurate records of relevant activities in our systems.
- Liaise with internal and global AXA XL departments to support underwriting and sales processes.
- Bachelor's degree in Law.
- Several years of experience in handling casualty claims, with specialized knowledge in other LoBs a plus.
- Fluent Spanish and English.
- Excellent problem-solving, analytical, and decision-making skills, combined with a strong work ethic.
- Customer-centricity, with the ability to place the customer at the center of all decisions and actions.
- Digital agility, with the ability to use digital tools and media to optimize work and communication.
- Ability to respond to a changing environment with flexibility and innovation.
- Organizational skills to manage workload effectively.
- Ability to act in accordance with AXA XL's Core Values and Culture.
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