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Senior Professional Services Manager
hace 2 meses
At Importante Empresa, we're dedicated to empowering business customers to succeed on Amazon through innovative solutions. As a Senior Professional Services Manager, you'll play a critical role in driving customer adoption and delivering exceptional results.
Key Responsibilities- Analyze customer purchasing processes to identify opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions.
- Define requirements and scope programs for utilizing AB solutions, overseeing execution, and ensuring timely delivery.
- Provide clear, concise, and complete communications to customers and Amazon Business leadership, assessing program risks, and anticipating challenges.
- Focus on automating service needs for customers, working with Product Management and Technical teams to develop solutions that increase customer adoption.
- Meet or exceed targets for customer and/or feature spend adoption, relaying market needs and requirements back to internal Amazon teams.
To succeed in this role, you'll need strong project management skills, excellent communication abilities, and a deep understanding of Amazon Business solutions. You'll work closely with customers, Amazon Business leadership, and internal teams to deliver exceptional results.
We're looking for a highly motivated and experienced professional who can drive customer adoption and deliver results. If you're passionate about empowering business customers and have a strong background in project management, we encourage you to apply.
