Senior Client Services Associate

hace 2 meses

Barcelona, Barcelona, España GLG A tiempo completo

Key Responsibilities:

  • Acquiring a comprehensive understanding of the workflow by engaging with and recruiting new senior industry professionals for the initial months to expand GLG's network.
  • Upon successful certification in recruitment, executing urgent projects for GLG's clientele while collaborating within a specialized team segmented by industry, region, or investment strategy.
  • Utilizing GLG's extensive network to align Council Members with clients based on specific requirements.
  • Conducting daily communications with GLG's experts via phone to assess profiles and ensure precise alignment with client projects.
  • Upholding accountability and responsibility for client projects and the overall client experience.
  • Deepening your understanding of clients by fostering robust relationships.
  • Towards the conclusion of your tenure, partnering with the Business Development/Sales team to brainstorm content ideas and strategize user engagement to enhance revenue and retain existing accounts.
  • Collaborating with GLG's Events, Strategic Projects, and Survey teams to propose and implement a diverse array of products.
  • Working alongside senior team members to organize virtual and live content events.
  • Preparing for and participating in client meetings.

Ideal Candidate Profile:

  • Proficient in multitasking and prioritizing tasks effectively while maintaining a high level of accuracy and attention to detail.
  • Exceptional communication abilities.
  • Proven client service skills with experience in managing client relationships.
  • Background in a fast-paced work environment.
  • Demonstrated commercial insight.
  • Strong inclination to work collaboratively.
  • Bachelor's degree or higher.
  • 1-2 years of professional experience in a client service-oriented role post-graduation.
  • Full business proficiency in English and German; proficiency in additional European languages is advantageous but not mandatory for this position.

Career Advancement:

After achieving specific qualitative objectives, Senior Client Services Associates typically advance to Client Solutions Manager roles, where they manage their own portfolio of clients, oversee client relationships, and take on increased managerial responsibilities for junior team members.

Benefits:

  • Opportunity to collaborate with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basis.
  • Full access to GLG Library and opportunities to participate in events such as round tables with experts.
  • Genuine autonomy in the role with potential for rapid progression.
  • Mentorship opportunities by serving as an Ambassador for new graduates.
  • A vibrant team culture with social events, off-site activities, and sports teams to join.

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