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Quality Assurance Lead
hace 2 meses
The Quality Assurance Lead is a critical member of our team at The Workshop, responsible for ensuring the highest standards of quality in our Casino/Live Dealer services and products. As a senior leader, you will be accountable for developing and implementing effective quality assurance strategies, procedures, and processes to drive continuous improvement and excellence.
Key Responsibilities- Develop and implement product standards and procedures to eliminate development issues, improve product quality, and enhance the end-user experience.
- Lead the quality assurance function, managing a team of professionals to ensure they meet the highest standards of quality and service.
- Partner with business leadership and team members to drive daily product development lifecycle, planning, and implementation processes, services, products, policies, and procedures.
- Implement and maintain a quality assurance strategy that covers all types of approaches, from automation to performance testing.
- Develop and manage reporting, metrics, and analysis to evaluate the quality of our products, training, and communication.
- Collaborate with business leadership to foster an environment of open communication and drive engagement.
- Perform research on industry and Casino/Live Dealer best practices and lead implementation efforts to assure continuous improvement of products' quality.
- Support interactions and change management efforts involving initiatives, goals, and objectives.
- Identify training needs and team member training resources when needed.
- Interview, hire, and train team members; make hiring decisions and design individual development plans with succession planning in mind for all key roles.
- Plan team capacity by assigning/reviewing and directing work. Evaluate individual team members' performance.
- Participate on POCs to evaluate new technologies/tools that can be adopted by our teams following industry agile quality principles.
- Minimum of 5 years' experience in quality assurance with a track record of implementing effective quality strategies for online Casino and Live Dealer digital products.
- Minimum of 5 years' experience managing functions, teams, or departments required.
- Demonstrated experience with development, assessment, or review of quality assurance policies, procedures, processes, and internal controls is required.
