Quality Assurance Specialist
hace 3 semanas
About the Role:
We are seeking a skilled Quality Assurance Specialist to join our team at TTEC. As a Quality Assurance Specialist, you will play a critical role in evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.
Key Responsibilities:
- Evaluate and analyze customer interactions to identify areas for improvement.
- Develop and implement quality control processes to ensure consistency in customer service interactions.
- Collaborate with the Quality Assurance Manager to develop and implement quality recognition programs.
- Assist with the development of Standard Operating Procedures (SOPs) and Quality Standard Definition Document (QSDD).
- Perform special projects as required, such as assisting with the development of new training or other necessary duties.
Requirements:
- High school diploma or equivalent.
- 6 months or more of customer service and call center experience.
- Understanding, interpreting, and manipulating data for reporting.
About TTEC:
TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
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