Quality Assurance Specialist

hace 3 semanas


Málaga, Málaga, España Ttec A tiempo completo

About the Role:

We are seeking a skilled Quality Assurance Specialist to join our team at TTEC. As a Quality Assurance Specialist, you will play a critical role in evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.

Key Responsibilities:

  • Evaluate and analyze customer interactions to identify areas for improvement.
  • Develop and implement quality control processes to ensure consistency in customer service interactions.
  • Collaborate with the Quality Assurance Manager to develop and implement quality recognition programs.
  • Assist with the development of Standard Operating Procedures (SOPs) and Quality Standard Definition Document (QSDD).
  • Perform special projects as required, such as assisting with the development of new training or other necessary duties.

Requirements:

  • High school diploma or equivalent.
  • 6 months or more of customer service and call center experience.
  • Understanding, interpreting, and manipulating data for reporting.

About TTEC:

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.



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