Quality Assurance Specialist
hace 1 mes
About the Role
We are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.
Key Responsibilities
- Evaluate and analyze customer interactions to improve customer experience and satisfaction scores.
- Active listening skills to ensure proper information is being given to customers.
- Analyze spreadsheets to pinpoint patterns and guide performance training.
- Report to the Quality Assurance Manager and contribute to the success of the customer experience and the overall success of the team.
What You Bring to the Role
- High school diploma or equivalent.
- 6 months or more of customer service and call center experience.
- Understanding, interpreting, and manipulating data for reporting.
About TTEC
TTEC is a global company that helps companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce.
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