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Cloud Customer Lifecycle Manager
hace 2 meses
Job Summary
Geospatial And Cloud Analytics Inc is seeking a highly skilled Cloud Customer Lifecycle Manager to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Handle customer inquiries and provide timely and accurate support for travel-related questions.
- Make flight reservations and modify existing reservations using Amadeus.
- Verify ticket rules and regulations regarding cancellations and changes.
- Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensuring timely resolution of customer calls.
- Log all interactions accurately using the Client's Contact Management System.
- Adapt support approach to accommodate customers of varying experience levels.
- Educate customers on support options and steps taken to resolve their issues.
- Maintain positive communication with team members, customers, and partners.
- Escalate issues to the appropriate department following Client's Procedures.
Requirements
- Intermediate or fluent English (verbal and written), fluent or native Dutch or Norwegian (verbal and written).
- 2+ years of sales experience with a proven track record of success.
- Minimum 1 year of IT industry experience required and general knowledge of the IT industry.
- High school diploma required; a BA/4-year degree would be an advantage.
- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
- Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage.
- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage.
- Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.
- Strong interpersonal skills, excellent oral, written, and verbal business communication skills.
- Achievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
- Solid time management skills.
- Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
- Passion for cloud technologies and changing the world.
Benefits
- Excellent remuneration package based on experience, skills, and performance.
- M-T 9.00 to 17.30, F 9.00 to 16.30.
- Great office location.
- Friends hunting (referral) bonus.
- Full paid training about the company and the project you will be working on.
- Career development program and specialized courses.
- Opportunities for a career abroad through the International Mobility Program.
- A dynamic and creative team with positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
