Cloud Customer Lifecycle Manager

hace 4 semanas


Málaga, Málaga, España Geospatial And Cloud Analytics Inc A tiempo completo
Job Summary

We are seeking a highly skilled Cloud Customer Lifecycle Manager to join our team at Geospatial And Cloud Analytics Inc. This role will be responsible for providing exceptional customer support and ensuring seamless customer experiences.

Key Responsibilities
  • Handle customer inquiries and provide timely support for travel-related questions
  • Make flight reservations and modify existing reservations using Amadeus
  • Verify ticket rules and regulations regarding cancellations and changes
  • Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensuring timely resolution of customer calls
  • Log all interactions accurately using the Client's Contact Management System
  • Adapt support approach to accommodate customers of varying experience levels
  • Educate customers on support options and steps taken to resolve their issues
  • Maintain positive communication with team members, customers, and partners
  • Escalate issues to the appropriate department following Client's Procedures
Requirements
  • Intermediate or fluent English (verbal and written), fluent or native Dutch or Norwegian (verbal and written)
  • 2+ years of sales experience with a proven track record of success
  • Minimum 1 year of IT industry experience required and general knowledge of the IT industry
  • High school diploma required; a BA/4-year degree would be an advantage
  • Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
  • Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage
  • Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage
Benefits
  • Excellent remuneration package based on experience, skills, and performance
  • M-T 9.00 to 17.30, F 9.00 to 16.30
  • Great office location in Malaga
  • Friends hunting (referral) bonus
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses
  • Opportunities for a career abroad through the International Mobility Program
  • A dynamic and creative team with positive and friendly atmosphere


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