Customer Service Representative
hace 3 semanas
About the Role:
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Teleperformance Spain. As a Norwegian speaker, you will play a crucial role in providing exceptional customer service to our international travelers.
Key Responsibilities:
- Understand and identify customer needs, providing solutions and resolving issues in a timely and professional manner.
- Communicate effectively with customers via email and phone, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
Requirements:
- C2 level of Norwegian and advanced English language skills.
- Excellent communication and interpersonal skills, both written and spoken.
- User-friendly PC skills, including Office 365 and CRM Database.
- A problem-solving and solution-driven mentality.
- A positive and motivated mindset to handle challenging customer situations.
- Goal-oriented work approach and adaptability to changing priorities and business processes.
What We Offer:
- A 38.5 hour/week contract with fixed working hours and 2 days off per week.
- A starting salary with opportunities for growth and development.
- A comprehensive training program and ongoing coaching to support your success.
- A dynamic and multicultural work environment with a focus on teamwork and collaboration.
- A range of benefits, including free private health insurance, flexible remuneration, and a Feel Good program with perks such as Spanish lessons and group activities.
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