Cloud Business Support Specialist
hace 7 días
We are seeking a highly skilled Cloud Business Support Specialist to join our team at Td Synnex. As a key member of our Cloud Systems & Services team, you will play a critical role in optimizing business processes and ensuring seamless service delivery to our customers.
Key Responsibilities- Map and analyze process flows across operations teams to identify areas for improvement and implement process enhancements
- Conduct root cause analysis of process inefficiencies and develop recommendations for improvement
- Monitor cloud resources and identify potential performance bottlenecks
- Develop and implement procedures to ensure homogeneous and up-to-standard processes across locations
- Ensure appropriate training and skill development for staff on new processes and technologies
- Review and analyze KPIs and SLAs to ensure expected metrics are met
- Experience in a technical support or operations role, preferably with cloud technologies
- Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues
- Ability to work autonomously and independently in a fast-paced environment
- Excellent written and verbal communication skills in English, with additional European languages a plus
- Technical knowledge of tools such as SAP, MS Office, hardware, and operating systems, as well as monitoring tools
- A collaborative and growth-oriented work environment that values innovation and professional development
- Opportunities for career growth and development across job functions, departments, and geographical locations
- Various training, courses, and certifications to enhance technical skills and knowledge
- A supportive working climate with regular touchpoints with direct superiors
- Well-being initiatives and a cozy outdoor Chill-Out area
- Flexible compensation and benefits package
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