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Cloud Software Support Specialist with English and Hebrew
hace 2 meses
Job Summary
Acronis is seeking a highly skilled Cloud Software Support Specialist to join our team. As a Cloud Software Support Specialist, you will be responsible for providing technical support and assistance to customers and partners.
Key Responsibilities
- Provide technical support and assistance to customers and partners via various communication channels.
- Perform technical analysis of customer problems and develop plans to resolve them.
- Build and maintain strong relationships with partners and customers.
- Collaborate with internal teams to provide technical support and resolve complex issues.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, productivity, and quality of interaction.
- Ensure accurate recording of relevant communication, documents, and files related to customer cases.
Requirements
- Fluent English (both verbal and written) and Hebrew (native).
- 1 or more years of work experience in a similar role, preferably in hosting technical support or managed service provider business.
- Knowledge of Windows Server administration basics, including gathering and analyzing Windows logs and dumps.
- Ability to convey technical information effectively and analyze technical issues.
- Exceptional customer service approach and excellent analytical skills.
Preferred Qualifications
- Experience and knowledge of Linux/UNIX basics, CLI.
- Awareness of modern Virtualization technologies, including deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters.
- Experience with business applications, such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers.
What We Offer
Acronis is a leading provider of cyber protection solutions. As a Cloud Software Support Specialist, you will have the opportunity to work with a talented team and contribute to the company's mission to create a #CyberFit future.
