User Support Specialist
hace 2 semanas
ESSP, a young and dynamic pan-European service provider, is seeking a skilled User Support Engineer to join our team. As a User Support Engineer, you will be responsible for providing top-notch support to our users, ensuring their needs are met, and resolving any issues they may encounter.
Main Responsibilities:- Manage user registrations and respond to queries and trouble tickets in a timely and professional manner.
- Maintain and update helpdesk documentation and procedures to ensure accuracy and relevance.
- Contribute to the development and maintenance of user support processes and policies.
- Collaborate with the IT department and external providers to administer, evolve, and upgrade our ticketing tool.
- Elaborate and publish monthly performance reports and maintain user notifications.
- Strong communication skills and ability to work independently.
- Proficiency in English (C1) and Spanish (desirable).
- Engineering degree or equivalent and at least 1 year of experience in the satellite navigation domain or relevant application market segment.
- Variable bonuses based on objectives.
- Teleworking up to 3 days a week.
- Health insurance and life insurance.
- Saving plan.
- Tickets Restaurant Sustainable Mobility Package.
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