User Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Essp A tiempo completo
Job Title: User Support Engineer

ESSP, a young and dynamic pan-European service provider, is seeking a skilled User Support Engineer to join our team. As a User Support Engineer, you will be responsible for providing top-notch support to our users, ensuring their needs are met, and resolving any issues they may encounter.

Main Responsibilities:
  • Manage user registrations and respond to queries and trouble tickets in a timely and professional manner.
  • Maintain and update helpdesk documentation and procedures to ensure accuracy and relevance.
  • Contribute to the development and maintenance of user support processes and policies.
  • Collaborate with the IT department and external providers to administer, evolve, and upgrade our ticketing tool.
  • Elaborate and publish monthly performance reports and maintain user notifications.
Requirements:
  • Strong communication skills and ability to work independently.
  • Proficiency in English (C1) and Spanish (desirable).
  • Engineering degree or equivalent and at least 1 year of experience in the satellite navigation domain or relevant application market segment.
What We Offer:
  • Variable bonuses based on objectives.
  • Teleworking up to 3 days a week.
  • Health insurance and life insurance.
  • Saving plan.
  • Tickets Restaurant Sustainable Mobility Package.

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