IT Support Specialist
hace 1 mes
Job Title: IT Support Specialist
Description:
We are seeking an IT Support Specialist to join our team at Krell Consulting & Training. As an IT Support Specialist, you will be responsible for providing first-line support to end-users, managing desktops, laptops, printers, and other peripherals, and installing and configuring software. You will also be responsible for application support, collaboration, and support of the day-to-day operations of the ICT department.
Key Responsibilities:
- Deployment and configuration of computers
- Resolution of incidents (hardware software)
- Handling of service requests
- Escalation of incidents and monitoring of their resolution
- Management of services handled by the user support team (e.g. video conferencing equipment)
- Configuration administration and support of desktops, laptops, printers, and other shared resources in a network environment
- User administration, including aspects related to platform image creation, maintenance, and updating, security, and confidentiality
- Good organizational and problem-solving skills
- Ability to work autonomously and as part of a team
- Ability to prioritize and organize work to meet agreed standards and deadlines
- Service-oriented attitude
- Excellent English oral and written communication skills and ability to interact effectively with Fusion for Energy representatives
- Knowledge of networks (IP addressing, routing, DNS, DHCP, etc.)
- Microsoft Active Directory GPOs (Group Policy Objects)
Requirements:
- Deep knowledge in the following technical areas: Microsoft Windows technologies (Windows 10), hardware (desktops, laptops, Teams MTR devices), Microsoft M365 Cloud services (Teams, OneDrive, SharePoint Online), Microsoft Word, Microsoft Excel, Microsoft Outlook
- Configuration administration and support of desktops, laptops, printers, and other shared resources in a network environment
- User administration, including aspects related to platform image creation, maintenance, and updating, security, and confidentiality
- Good organizational and problem-solving skills
- Ability to work autonomously and as part of a team
- Ability to prioritize and organize work to meet agreed standards and deadlines
- Service-oriented attitude
- Excellent English oral and written communication skills and ability to interact effectively with Fusion for Energy representatives
- Knowledge of networks (IP addressing, routing, DNS, DHCP, etc.)
- Microsoft Active Directory GPOs (Group Policy Objects)
Working Hours and Location:
Place Fusion for Energy premises in Barcelona
Working hours: during normal working hours (2 shifts, 8am-5pm, 9am-6pm)
Mode: Hybrid
Teleworking is allowed but only after the probation period (approximately 3 months) and once fully integrated into the team.
Mode 50 (one week teleworking, one week on-site)
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