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Director, Digital Workplace Platforms

hace 2 meses

Madrid, Madrid, España Planet A tiempo completo

**About Us: Planet**

The payments market is a rapidly evolving and highly competitive sector, with a global value of over $2 trillion and a growth rate of 13-15% year-on-year. Major brands such as Apple, Google, Amazon, Tencent, and Alibaba are investing heavily in this space, with digital disruptors like Square, Stripe, and Adyen also playing a significant role.

**Our Mission**

At Planet, we are transforming the payments industry by prioritizing the customer experience. We help our clients deliver a seamless and secure payment experience for their customers, partners, and employees. Our goal is to create a world of connected commerce, where payments are simple, safe, and invisible.

**Role Overview: Digital Workplace Director**

This role leads the global End-User Technology and Platform Services, known as Digital Workspace Services (DWS). The successful candidate will be responsible for:

  • Delivering a seamless IT experience by integrating Digital Workplace functions with Planet IT, ensuring efficient end-user services for over 3,000 global employees.
  • Driving a world-class employee experience through IT Service Desk operations, collaboration tools, and end-user computing services.
  • Leading continual improvement of DWS technologies, processes, and operations, aligned with Planet's growth and security requirements.
  • Building and maintaining strong relationships with business stakeholders, ensuring regular communication on service needs, improvements, risks, and changes.
  • Collaborating with project teams to introduce new DWS capabilities that add value for the business and enhance the employee experience.

**Key Responsibilities**

The Digital Workplace Director will be responsible for:

  • Customer Experience and Stakeholder Engagement: Deliver a customer-first, service-driven mindset, understanding the experience and needs of internal customers, ensuring service delivery aligns with excellence in customer experience and stakeholder requirements.
  • Collaboration with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity, and satisfaction.

**What We Offer**

As a Digital Workplace Director at Planet, you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the payments industry. We offer a dynamic and challenging work environment, with opportunities for growth and development.