Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Key Responsibilities:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Slovenian and English through various communication channels.

Key Responsibilities:

  • Offer outstanding customer support in Slovenian and English through phone, email, and chat channels for travel-related queries.
  • Assist customers with booking services such as flights, hotels, and car rentals, while providing relevant information about travel policies and options.
  • Manage and resolve customer issues related to changes, cancellations, refunds, and other travel disruptions.
  • Suggest tailored travel solutions and alternatives based on customer preferences and needs.
  • Ensure a high level of customer satisfaction by responding promptly and professionally to all inquiries.
  • Stay informed about the latest industry trends and travel policies to provide accurate advice to customers.
  • Collaborate with internal teams to ensure smooth operations and efficient problem resolution.
Requirements:

To be successful in this role, you will need:

  • Native Slovenian speaker with English proficiency (B2).
  • Prior experience in customer service or the travel industry is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work efficiently in a fast-paced, customer-centric environment.
  • Experience using multiple communication channels (phone, email, chat) to address customer needs.
  • A passion for travel and helping customers navigate their travel-related concerns.
Benefits:

We offer a competitive salary with performance-based incentives, opportunities for professional development and growth within the travel industry, and a comprehensive training program on travel products, tools, and customer service best practices.

As a member of our team, you will have the opportunity to work in a multicultural environment in the heart of Barcelona and contribute to the success of our company, Cross Border Talents.

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