Mcad Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Ptc A tiempo completo
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our global team. As a key member of our support organization, you will provide world-class technical support to our customers for PTC's MCAD system Creo Parametric.

Your Responsibilities
  • Provide technical assistance to customers via various communication channels.
  • Investigate and resolve issues related to PTC's products, including Creo Parametric.
  • Develop and maintain knowledge articles to support customers and employees.
  • Collaborate with services and account teams to ensure effective issue resolution.
  • Participate in continuous training programs to enhance skills and knowledge.
Requirements
  • Strong analytical and problem-solving skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Excellent communication and customer service skills.
  • Fluency in English and one of Italian, French, or German.
What We Offer

At PTC, we value our employees and offer a competitive salary and total compensation package. We also provide opportunities for growth and development, as well as a benefits package that takes care of the whole you.

Why PTC?

We are a passionate and committed team driven by innovation and a desire to make a difference. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.

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