MCAD Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España PTC A tiempo completo
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners for PTC's MCAD system Creo Parametric.

Your Key Responsibilities
  • Provide technical assistance to customers, investigate issues, and address questions related to guidance and general best practices.
  • Utilize PTC's case management tool to log issues and track associated status and related activities.
  • Create and publish knowledge articles for PTC customers and employees to reuse.
  • Develop own skills and participate in continuous training programs.
  • Demonstrate a willingness to be proactive and take on new challenges independently.
Requirements
  • A strong capacity and desire to develop personalized customer service and communication skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
  • Bonus: Experience in Creo Parametric or other MCAD system (e.g. Catia, Solidworks, AutoCAD, etc.).
  • Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems.
  • Fluency in English and one of Italian, French, or German.
About PTC

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products.

We value our employees and offer a competitive salary and total compensation package, opportunities to gain an ownership stake in PTC, and a benefits package that takes care of the whole you – including your health, wealth, and well-being.

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