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Cybersecurity Technical Support Specialist
hace 2 meses
About Us
Palo Alto Networks is a leading cybersecurity company that protects our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.
Our Approach to Work
We prioritize personalization and choice in our people programs, recognizing that each employee has unique needs and wants. We offer a range of benefits and opportunities for growth and development, including wellbeing support and flexible work arrangements.
Job Description
Job Title: Senior Technical Support Engineer, Cyber-Security Platform
Job Summary:
We're seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our cybersecurity team, you will engage with customers to address complex technical issues, providing expert support and guidance to ensure their environments remain secure.
Key Responsibilities:
- Provide in-depth technical support to customers, utilizing critical thinking and problem-solving skills to resolve complex issues.
- Collaborate with cross-functional teams to drive product improvement and enhance cybersecurity.
- Develop and maintain strong relationships with key contacts, both within and outside of your domain of expertise.
- Communicate complex technical information to both technical and non-technical stakeholders, ensuring seamless support and resolution.
Requirements:
- Proven experience in technical support, with a strong background in cybersecurity.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong technical knowledge and expertise, with the ability to adapt to new technologies and solutions.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including wellbeing support and flexible work arrangements.
- The chance to work with a leading cybersecurity company, shaping the future of cybersecurity and protecting our digital way of life.
Language: en-US
