Intraday Operations Specialist

hace 6 días


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

Job Summary

We are seeking a highly skilled Intraday Operations Specialist to join our team at F. Hoffmann-La Roche Gruppe. As an Intraday Operations Specialist, you will play a critical role in ensuring the smooth operation of our customer care services.

Key Responsibilities:

  • Workforce Management: Monitor and analyze workforce management tools to optimize staffing levels and ensure adequate coverage for customer calls.
  • Schedule Management: Create and manage staff schedules to ensure efficient use of resources and minimize overtime.
  • Productivity Metrics: Track and analyze productivity metrics to identify areas for improvement and implement changes to increase efficiency.
  • Continuous Improvement: Proactively identify opportunities for process improvements and implement changes to enhance customer care services.
  • Project Management: Participate in or lead projects to develop and implement new processes and procedures to improve customer care services.

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with workforce management tools and scheduling software
  • Strong attention to detail and organizational skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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