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We are seeking a highly skilled Customer Service Manager to join our Customer Success and Operations Team at Zapiplay Spain S.L. As a key member of our team, you will play a crucial role in ensuring our customers receive exceptional support and service.
Key Responsibilities- Customer Support: Provide comprehensive and professional support to our customers via email and telephone.
- Knowledge Development: Continuously develop your knowledge and skills through consultations, training, and workshops.
- Process Improvement: Contribute to the continuous improvement of our processes and the expansion of our internal knowledge base.
- Collaboration: Work closely with product experts to resolve complex issues and update the product.
- Education: Completed training in a relevant field.
- Experience: 2 years of professional experience in customer service and ticket management, preferably in a marketing and design agency.
- Skills: IT-savvy, good analytical skills, and ability to quickly familiarize yourself with new software and tasks.
- Language: Very good spoken and written Spanish (level C2) and English.
- Continuous Learning: Training on major platforms, tools, and technologies, as well as access to hundreds of resources, courses, and training materials online.
- Growth Opportunities: Merit-based promotion opportunities in a fast-growing environment.
