Customer Service Representative

hace 4 semanas

Barcelona, Barcelona, España mytheresa GmbH A tiempo completo
{"title": "Customer Care Specialist - US English Late Shift", "description": "Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team in Barcelona. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients in the US market.

Key Responsibilities
  • Build strong relationships with customers through personalized service and warm welcomes.
  • Respond promptly and efficiently to customer requests, ensuring accurate and timely resolutions.
  • Meet and exceed service standards and KPIs, consistently delivering high-quality results.
  • Develop and maintain a portfolio of relevant customers, fostering long-term relationships.
  • Collaborate closely with cross-functional teams, including Payments, Customs, Warehouse, and Shipping.
Requirements
  • Previous experience in customer service, preferably in luxury retail or relevant customer-facing roles.
  • Excellent communication, interpersonal, and critical thinking skills.
  • Familiarity with customer communication and e-commerce-related technology.
  • Good computer skills, especially MS Office.
  • Conscientiousness when handling customer data.
  • Flexibility, resilience, and ability to work as part of a team.
  • Native-level proficiency in English (written and spoken); additional languages are a plus.
What We Offer
  • Up to 32 days of holiday, depending on length of service.
  • Mobile office with up to 40% of total contracted hours, performance-based.
  • 10 days/year of mobile office abroad in EU-countries.
  • Comprehensive 4-week initial training and buddy program.
  • Training opportunities for development.
  • Language & e-learning courses.
  • Staff discount of up to 30%.
  • Flexible remuneration benefits.
  • Discounted membership for selected sports platforms & gyms.
  • Private health insurance.
  • Access to LinkedIn Learning.
  • Individual support on mental health & well-being.
  • Social Day.
  • Employee Share Purchase Plan.
", "lang_code": "en-US"}

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