Logistic Delivery Experience Manager
hace 5 días
We are a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.
Job SummaryWe are seeking a highly skilled Delivery Experience Manager to join our Operations & Logistics team. As a key member of our team, you will be responsible for ensuring our customers across Europe receive their orders in accordance with our high-quality standards and lead times.
Key Responsibilities- Customer Experience: Boost customer satisfaction through ongoing improvement of delivery quality and customer experience in the respective country.
- Delivery Service Improvement: Improve the reliability of the delivery service and coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs).
- Market Innovation: Scout market innovation to drive superior and/or more cost-effective delivery solutions.
- Relationship Management: Focal point of contact for strategic communication with DSPs and managing DSP relationships for long-term cooperation.
- Customer Satisfaction: Monitor development of customer satisfaction and set the right priorities and strategies per market.
- Country Strategy: Set up long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
- Project Coordination: Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.
- Education: Graduate degree or equivalent in a relevant discipline.
- Logistics Experience: Sound experience in logistics services and previous experience working in a highly customer-oriented and challenging logistics-based business.
- Skills: Broad knowledge about methods for identifying customer requirements, demonstrated ability to manage projects, high analytical competence, and advanced IT skills including MS Excel.
- Language: Profound knowledge of the Spanish Last Mile market and logistics, excellent written and verbal communication skills in Spanish and English.
- Travel: Willingness to travel.
We are a hybrid company with over 1,000 passionate professionals located across 10 European offices. We believe our success comes from working together and leveraging our international strengths. We are committed to equal opportunity and value and embrace diversity and inclusion of all Team Members.
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