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Logistics Delivery Experience Manager
hace 2 meses
**About Zooplus**
Zooplus is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.
**Job Description**
We are seeking a highly skilled Delivery Experience Manager to join our team. As a key member of our operations team, you will be responsible for ensuring our customers across Europe receive their orders in accordance with our high-quality standards and lead times.
**Key Responsibilities:**
- Boost customer satisfaction through ongoing improvement of delivery quality and experience.
- Improve the reliability of our delivery service.
- Coordinate rollouts of new services and procedures with our Delivery Service Providers.
- Scout market innovation to drive superior and/or more cost-effective delivery solutions.
- Act as a focal point of contact for strategic communication with our Delivery Service Providers and manage relationships for long-term cooperation.
- Monitor development of customer satisfaction and set the right priorities and strategies per market.
- Set up long-term country strategy and annual roadmap to achieve best-in-class customer satisfaction.
- Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.
**Requirements:**
- Graduate degree or equivalent in a relevant discipline.
- Sound experience in logistics services.
- Previous experience working in a highly customer-oriented and challenging logistics-based business.
- Broad knowledge about methods for identifying customer requirements.
- Demonstrated ability to manage projects.
- High analytical competence and advanced IT skills including MS Excel.
- Profound knowledge of the Spanish Last Mile market and logistics.
- Problem-solving, self-driven, and result-oriented way of working.
- Excellent written and verbal communication skills in Spanish and English.
- Willingness to travel.
