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Senior Client Relationship Manager
hace 3 meses
Eron International stands as a premier provider of specialized services within the financial and technological sectors, catering to global brands while transforming the Fintech landscape. We are a comprehensive and proficient organization, acknowledged for the unique value we deliver to empower our clients and their customers.
We are in search of a Senior Client Relationship Manager who possesses a broad understanding of the high-risk industry to become a vital part of our expanding multinational Commercial Team. This role involves managing and cultivating existing partnerships with our elite merchants in the gambling sector, ensuring sustainable business growth and continuity.
The ideal candidate is determined, professional, and responsible. We seek a compassionate individual with a progressive mindset, eager to collaborate closely with all internal stakeholders.
The mission of the Commercial Team is to propel business success, simplifying complexities along the way.
Our vision focuses on fostering relationships by bridging gaps and challenging conventional norms.
Key Responsibilities:
- Take ownership of and manage a premier portfolio of merchants primarily within the gambling sector.
- Cultivate relationships with both internal and external stakeholders, effectively bridging the gap between them.
- Develop and periodically assess your annual portfolio growth strategy, detailing objectives, plans, and timelines for each merchant.
- Drive the expansion of your portfolio by exploring new markets and upselling essential payment solutions to support Eron International's growth initiatives.
- Organize and lead Quarterly Business Reviews (QBRs) with your merchants and internal stakeholders, consistently tracking the established goals.
- Regularly assess and forecast key performance indicators of your portfolio in each market, reporting successes and challenges to your line manager.
- Evaluate the pricing and costs associated with the merchants in your portfolio to ensure profitability, renegotiating agreements when necessary.
- Deliver exceptional, professional service to your merchants, comprehending their needs and effectively managing their expectations.
- Serve as the primary escalation contact for your merchants, proactively engaging with internal stakeholders to ensure swift resolution of operational issues.
- Internalize feedback from merchants to enhance the products and services offered by Eron International.
- Acquire and demonstrate a thorough understanding of the payment solutions, markets, and services provided by Eron International and its competitors.
- Coordinate the onboarding of new brands or market entries pursued by your merchants, overseeing the entire lifecycle.
- Ensure that all partners within your portfolio have access to the latest integrations and solutions provided by Eron International.
Qualifications:
- 4-6 years of experience in Sales/Account Management, with a proven track record of effectively managing top-tier accounts.
- In-depth knowledge of the gambling and/or online payments industry.
- Highly customer-centric, experienced in managing strategic accounts and expanding an existing business portfolio.
- Proficient in English with strong presentation and communication skills; additional languages are advantageous.
- Excellent negotiation skills and commercial acumen.
- Team-oriented individual capable of effectively coordinating with stakeholders across the organization in an international and multicultural setting.
- Highly analytical mindset: ability to identify and prioritize initiatives with the greatest impact.
- Critical thinker with the capability to plan and execute independently.
- Positive, proactive attitude focused on execution and results.
- Growth-oriented mindset, open to seeking and receiving feedback, and committed to continuous personal and professional improvement.
- Strong problem-solving abilities, capable of viewing challenges from multiple perspectives and driven to resolve them.
- Tenacious and ambitious, willing to take initiative to achieve objectives.
- Prepared to work under pressure in a dynamic environment subject to frequent changes.
- Willingness to travel for conferences, industry events, and merchant visits.
What We Offer:
- A global work environment with colleagues from around the world.
- Opportunities within a rapidly growing company.
At Eron International, our values are at the core of everything we do:
#Be Direct: We communicate openly and honestly in all situations.
#Be Owner: We take ownership of issues, being accountable for the outcomes.
#Be Curious: We continuously seek ways to improve, never settling for the status quo.
#Be Hero Leader: We lead by example, inspiring and influencing beyond formal roles. There are no boundaries between areas or roles to create impact.
#Take Risks: We embrace controlled risks with courage, unafraid of making mistakes.
Are you ready to make a difference? Join us at Eron International.
