Senior Salesforce Business Analyst

hace 1 semana

Granada, Granada, España Sd Worx A tiempo completo

About Sd Worx

Sd Worx is a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life, enabling companies of any size to turn Human Resources into a source of value for the business and its people.

Job Description

In the architecture of Sd Worx Enterprise tooling, Salesforce plays a crucial role. As our Salesforce Business Analyst, you will collaborate with stakeholders to make our Salesforce Suite better and more user-friendly. Your main goal is to comprehend functional requirements from stakeholders and translate them into technical solutions.

Key Responsibilities

  • Comprehend business requirements from stakeholders and translate them into technical solutions.
  • Ensure users understand and are satisfied with Salesforce configurations.
  • Responsible for business requirements gathering: workflow analysis, user stories, and acceptance criteria.
  • Create and refine business user stories.
  • Share business and technical insights with Product Owners.
  • Gather, create, and maintain current and future business process flows for both internal use and Sd Worx' business.
  • Use Agile methodology to track projects.
  • Coordinate regularly with stakeholders, including Support Squad, Product Owners, and business owners.
  • Perform manual user acceptance testing on digital products to ensure they meet requirements and function correctly.
  • Create complex reports and dashboards to meet business requirements.
  • Ensure minimal bugs in Salesforce Suite.
  • Provide technical support to the Support Squad to resolve configuration defects.
  • Assess readiness to deploy each release.
  • Stay informed about Salesforce technology stack developments, including innovations in future releases.
  • Take ownership and follow up on projects assigned, ensuring targets are met.
  • Create test plans, documents (e.g., Release Notes, Demo Videos), evaluate, and track testing results.
  • Check the usability view of the product and ensure the best way to solve QA arising problems on projects.

Educational / Skill / Experience Requirements

  • Degree holder in IT/IT-related fields or equivalent by experience.
  • At least 3-5 years of experience in a similar role.
  • SQL.
  • Excellent analytical and problem-solving skills.
  • Communicating ideas proactively and concisely.
  • Autonomous and take initiatives when relevant.
  • In-depth knowledge about the configuration of Salesforce Sales Cloud with proven work experience.
  • Experience working with Azure DevOps would be a plus.
  • Agile thinking and working.
  • Being a team player and flexible.
  • Excellent verbal and written communication (English), and ability to communicate and liaise with people at all levels in the organisation.
  • Ability to work in a multi-cultural and international environment.

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