Director of Customer Retention and Loyalty

hace 2 semanas

Marbella, Málaga, España Humankind Global Recruitment A tiempo completo
About the Role

As the Director of Customer Retention and Loyalty, you will be responsible for leading the development and implementation of retention and loyalty programs that drive customer engagement and profitability. This is a key role within our organization, and we are seeking a highly experienced and skilled professional to join our team.

Key Responsibilities
  • Develop and implement retention and loyalty strategies that drive customer engagement and profitability
  • Lead a team of retention and loyalty professionals to develop and implement retention and loyalty programs
  • Collaborate with cross-functional teams to develop and implement customer experience initiatives
  • Develop and manage budgets for retention and loyalty programs
  • Measure and analyze the effectiveness of retention and loyalty programs and make recommendations for improvement
  • Stay up-to-date with industry trends and best practices in retention and loyalty
Requirements
  • 10+ years of experience in retention and loyalty, with expertise in customer engagement and loyalty program design, implementation, and management
  • 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation
  • 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners
  • 5+ years of experience establishing partnerships and building relationships with product and engineering teams
  • Strong organizational and project management skills, with the ability to manage multiple projects and deadlines
  • Analytical thinking with the ability to interpret results and site metrics to drive change
  • Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment
About Us

Humankind Global Recruitment is a leading recruitment agency specializing in digital marketing and customer experience roles. We are passionate about helping our clients find the best talent to drive their business forward.

  • Director of Customer Retention and Loyalty

    hace 1 semana

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    About the RoleAs the Director of Customer Retention and Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and retention. This is a key role within our organization, and we are looking for a highly skilled and experienced professional to lead our retention and loyalty efforts.Key...

  • Director of Customer Retention and Loyalty

    hace 1 semana

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    About the RoleAs the Director of Customer Retention and Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and retention. This is a key role within our organization, and we are looking for a highly skilled and experienced professional to lead our retention and loyalty efforts.Key...

  • Director of Retention and Loyalty

    hace 23 horas

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Job Title: Director of Retention and LoyaltyAt Humankind Global Recruitment, we are seeking a highly skilled and experienced Director of Retention and Loyalty to join our team. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and revenue...

  • Director of Retention and Loyalty

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Job Title: Director of Retention and LoyaltyAt Humankind Global Recruitment, we are seeking a highly skilled and experienced Director of Retention and Loyalty to join our team. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and revenue...

  • Director of Retention and Loyalty

    hace 6 días

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    {"title": "Director of Retention and Loyalty", "description": "Job SummaryWe are seeking a highly experienced Director of Retention and Loyalty to lead our retention and loyalty programs. As a key member of our marketing team, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key...

  • Director of Retention and Loyalty

    hace 6 días

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    {"title": "Director of Retention and Loyalty", "description": "Job SummaryWe are seeking a highly experienced Director of Retention and Loyalty to lead our retention and loyalty programs. As a key member of our marketing team, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.Key...

  • Retention and Loyalty Director

    hace 2 semanas

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Job Title: Retention and Loyalty DirectorJob Summary:We are seeking a seasoned Retention and Loyalty Director to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and revenue growth.Key...

  • Retention and Loyalty Director

    hace 2 semanas

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Job Title: Retention and Loyalty DirectorJob Summary:We are seeking a seasoned Retention and Loyalty Director to join our team at Humankind Global Recruitment. As a key member of our marketing team, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and revenue growth.Key...

  • Director of Customer Retention

    hace 2 días

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention & LoyaltyAbout the Role:We are seeking a seasoned retention and loyalty expert to lead our customer retention efforts. As the Director of Retention & Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty, driving revenue growth and reducing churn.Key...

  • Director of Customer Retention

    hace 3 días

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention & LoyaltyAbout the Role:We are seeking a seasoned retention and loyalty expert to lead our customer retention efforts. As the Director of Retention & Loyalty, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty, driving revenue growth and reducing churn.Key...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention & LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned professional to lead our Retention and Loyalty efforts. As the Director of Retention & Loyalty, you'll be responsible for developing and executing strategies to increase customer engagement and retention, while driving revenue growth and profitability.Key...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention & LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned professional to lead our Retention and Loyalty efforts. As the Director of Retention & Loyalty, you'll be responsible for developing and executing strategies to increase customer engagement and retention, while driving revenue growth and profitability.Key...

  • Director of Customer Retention and Loyalty

    hace 2 semanas

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    Job SummaryWe are seeking a seasoned Retention and Loyalty Strategist to join our team at Humankind Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and profitability.About the RoleTranslate business vision and strategy into...

  • Director of Customer Retention and Loyalty

    hace 2 semanas

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    Job SummaryWe are seeking a seasoned Retention and Loyalty Strategist to join our team at Humankind Recruitment. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive customer engagement and profitability.About the RoleTranslate business vision and strategy into...

  • Director of Retention and Loyalty

    hace 1 semana

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    About the Role:Humankind Recruitment is seeking a seasoned Retention and Loyalty Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive engagement and profitability for our clients.Key Responsibilities:Translate business vision and strategy...

  • Director of Retention and Loyalty

    hace 1 semana

    Marbella, Málaga, España Humankind Recruitment A tiempo completo

    About the Role:Humankind Recruitment is seeking a seasoned Retention and Loyalty Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing retention and loyalty strategies that drive engagement and profitability for our clients.Key Responsibilities:Translate business vision and strategy...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention and LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned Retention and Loyalty Strategist to lead our efforts in driving customer engagement and loyalty. As a key member of our marketing team, you'll be responsible for developing and implementing strategies to increase customer retention, reduce churn, and maximize lifetime...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention and LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned Retention and Loyalty Strategist to lead our efforts in driving customer engagement and loyalty. As a key member of our marketing team, you'll be responsible for developing and implementing strategies to increase customer retention, reduce churn, and maximize lifetime...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention and LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned marketer to lead our retention and loyalty efforts. As Director of Retention and Loyalty, you'll be responsible for developing and implementing strategies to increase customer engagement and profitability.Key Responsibilities:Translate vision and strategy into...

  • Retention and Loyalty Strategist

    hace 1 día

    Marbella, Málaga, España Humankind Global Recruitment A tiempo completo

    Director of Retention and LoyaltyAt Humankind Global Recruitment, we're seeking a seasoned marketer to lead our retention and loyalty efforts. As Director of Retention and Loyalty, you'll be responsible for developing and implementing strategies to increase customer engagement and profitability.Key Responsibilities:Translate vision and strategy into...