Customer Experience Champion

hace 3 semanas

Barcelona, Barcelona, España Back Market A tiempo completo

About the Role:

The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless and satisfying experience with our refurbished electronics.

Key Responsibilities:

  • Provide timely and accurate information to customers on complex issues
  • Improve the customer experience through proactive measures and market-specific focus
  • Exceed customer expectations and consistently meet key performance indicators
  • Coach and advise outsourced agents on a daily basis
  • Participate in testing new customer-related solutions and tools
  • Collaborate with Care Ops and Content & Training teams on transversal projects

Requirements:

  • Bilingual in French and fluent in English
  • Excellent written and oral communication skills
  • At least 1 year of experience in a Customer Care position
  • Previous experience in e-commerce and/or social media is a plus
  • Entrepreneurial spirit, open-mindedness, and a desire to surpass oneself
  • Commitment to making customers happy
  • Hands-on attitude and ability to prioritize tasks
  • Strong analytical skills and ability to manipulate data

Why Join Us?

At Back Market, we're passionate about empowering people to consume tech sustainably. As a member of our team, you'll be part of a dynamic and growing international adventure that's changing the way the world consumes electronics. You'll have the opportunity to work with a talented team of experts, develop your skills, and contribute to a meaningful mission.

What We Offer:

  • A meaningful job that helps avoid thousands of tons of electronic waste
  • A meaningful company that's committed to diversity, equity, and inclusion
  • A flexible career path and dedicated Learning & Development team
  • Attractive salary, equity, and benefits package
  • Remote-friendly work environment with up to 3 days of remote work per week

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