Customer Experience Champion
hace 2 semanas
The Customer Care Department at Back Market is dedicated to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring our customers receive top-notch support and service.
Key Responsibilities- Provide timely and accurate information to customers via various channels, including email, phone, social media, and live chat.
- Proactively identify opportunities to improve customer satisfaction and implement solutions to address any issues.
- Exceed customer expectations by consistently meeting or exceeding key performance indicators, such as response time and satisfaction rates.
- Collaborate with outsourced agents to provide coaching and guidance on a daily basis, both online and in-person.
- Participate in the development and testing of new customer-related solutions and tools.
- Work closely with Care Ops and Content & Training teams to drive cross-functional projects and initiatives.
- Act as a champion for customer feedback and concerns, ensuring their voices are heard across the organization.
- Bilingual in French and fluent in English.
- Excellent written and oral communication skills.
- At least 1 year of experience in a Customer Care position.
- Previous experience in e-commerce and/or social media is a plus.
- Entrepreneurial spirit, open-mindedness, and a willingness to take on new challenges.
- Commitment to delivering exceptional customer experiences.
- Ability to prioritize tasks effectively and manage multiple projects simultaneously.
- Strong analytical skills and experience working with data.
At Back Market, we're passionate about making a positive impact on the environment and society. As a member of our team, you'll have the opportunity to contribute to our mission of empowering people to consume tech sustainably. We offer a dynamic and supportive work environment, with a focus on growth, innovation, and collaboration. Join us and be part of a team that's shaping the future of e-commerce and customer experience.
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España BACK MARKET A tiempo completoAbout the RoleThe Customer Care Department's mission is to ensure our customers have the best possible user experience, with no reason to buy new products. To achieve this, we need a skilled Customer Experience Champion who can provide quick and clear information to our clients on complex issues, across various channels.Key ResponsibilitiesProvide...
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España BACK MARKET A tiempo completoAbout the RoleThe Customer Care Department's mission is to ensure our customers have the best possible user experience, with no reason to buy new products. To achieve this, we need a skilled Customer Experience Champion who can provide quick and clear information to our clients on complex issues, across various channels.Key ResponsibilitiesProvide...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España BACK MARKET A tiempo completoAbout the RoleThe Customer Care Department's mission is to ensure our customers have the best possible user experience, with no reason to buy new products. To achieve this, we need a skilled Customer Experience Champion who can provide quick and clear information to our clients on complex issues, across various channels.Key ResponsibilitiesProvide...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España BACK MARKET A tiempo completoAbout the RoleThe Customer Care Department's mission is to ensure our customers have the best possible user experience, with no reason to buy new products. To achieve this, we need a skilled Customer Experience Champion who can provide quick and clear information to our clients on complex issues, across various channels.Key ResponsibilitiesProvide...
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:We are seeking a highly skilled and customer-focused professional to join our Customer Care Department as a Customer Experience Champion. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients have a seamless experience with Back Market.Key Responsibilities:Provide Clear and Concise...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless and satisfying experience with our refurbished electronics.Key Responsibilities:Provide timely and accurate information to...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless and satisfying experience with our refurbished electronics.Key Responsibilities:Provide timely and accurate information to...
-
Customer Experience Champion
hace 7 días
Barcelona, Barcelona, España Back Market A tiempo completo{"title": "Customer Experience Specialist", "subtitle": "Join Back Market's mission to empower sustainable tech consumption", "content": "At Back Market, we're revolutionizing the way people consume technology. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an exceptional experience, from initial contact to...
-
Customer Experience Champion
hace 1 semana
Barcelona, Barcelona, España Back Market A tiempo completo{"title": "Customer Experience Specialist", "subtitle": "Join Back Market's mission to empower sustainable tech consumption", "content": "At Back Market, we're revolutionizing the way people consume technology. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an exceptional experience, from initial contact to...
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role**Mission Statement:**As a key member of the Customer Care Department, your mission is to ensure that our customers have an exceptional user experience, matching or exceeding the quality of buying brand new products. This involves providing quick and clear information on complex issues, being proactive in improving customer experience, and...
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role**Mission Statement:**As a key member of the Customer Care Department, your mission is to ensure that our customers have an exceptional user experience, matching or exceeding the quality of buying brand new products. This involves providing quick and clear information on complex issues, being proactive in improving customer experience, and...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless experience with our products.Key Responsibilities:Provide quick and clear information to customers on complex issuesBe...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless experience with our products.Key Responsibilities:Provide quick and clear information to customers on complex issuesBe...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the RoleAs a key member of our Customer Care Department, you will play a vital role in ensuring our customers have an exceptional user experience. Your mission will be to provide quick and clear information on complex issues, exceeding customer expectations and improving key performance indicators.Key ResponsibilitiesProvide proactive support to...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the RoleAs a key member of our Customer Care Department, you will play a vital role in ensuring our customers have an exceptional user experience. Your mission will be to provide quick and clear information on complex issues, exceeding customer expectations and improving key performance indicators.Key ResponsibilitiesProvide proactive support to...
-
Customer Experience Champion
hace 7 días
Barcelona, Barcelona, España Back Market A tiempo completoAbout Back MarketBack Market is a pioneering refurbished electronics marketplace that empowers consumers to adopt sustainable tech practices. With a global presence in 21 countries, our mission is to provide high-quality, eco-friendly alternatives to buying new electronics.The RoleWe're seeking a skilled Customer Care professional to join our team. As a key...
-
Customer Experience Champion
hace 1 semana
Barcelona, Barcelona, España Back Market A tiempo completoAbout Back MarketBack Market is a pioneering refurbished electronics marketplace that empowers consumers to adopt sustainable tech practices. With a global presence in 21 countries, our mission is to provide high-quality, eco-friendly alternatives to buying new electronics.The RoleWe're seeking a skilled Customer Care professional to join our team. As a key...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless and satisfying experience with our refurbished electronics.Key Responsibilities:Provide timely and accurate information to...
-
Customer Experience Champion
hace 3 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role:The Customer Experience Department at Back Market is dedicated to delivering exceptional service to our customers. As a key member of this team, you will play a crucial role in ensuring that our customers have a seamless and satisfying experience with our refurbished electronics.Key Responsibilities:Provide timely and accurate information to...
-
Customer Experience Champion
hace 2 semanas
Barcelona, Barcelona, España Back Market A tiempo completoAbout the Role**Mission Statement:**As a key member of our Customer Care Department, your mission is to deliver exceptional customer experiences that exceed expectations. You will be responsible for providing quick and clear information on complex issues, improving the customer experience, and ensuring that all key performance indicators (response time,...
