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Gucci Team Manager

hace 2 meses

Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo
About the Role

We are seeking a highly motivated and experienced Client Experience Manager to join our team at Gucci Barcelona Paseo. As a Client Experience Manager, you will be responsible for leading and inspiring a dedicated team of Client Advisors to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  1. Team Leadership
  • Lead and motivate a team of Client Advisors to achieve business objectives and provide exceptional customer service.
  • Develop and implement strategies to improve team performance and customer satisfaction.
Client Engagement
  • Develop and maintain strong relationships with clients to build loyalty and drive sales growth.
  • Utilize clienteling tools to activate, retain, and grow client base.
Sales and Business Growth
  • Drive sales growth by utilizing the company's Consumer Management client segmentation strategy.
  • Lead the execution of clienteling activities with the team to achieve clear goals and KPIs.
Store Operations
  • Manage the customer flow on the shop floor to ensure exceptional service is delivered.
  • Manage and resolve customer issues to delight and retain client relationships.
Requirements

To be successful in this role, you will need:

  • Proven experience in a client-facing role, preferably in a luxury goods environment.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team.
About Us

Luxury Goods Spain S. L. is a leading luxury goods company with a strong presence in the Spanish market. We are committed to delivering exceptional customer service and driving sales growth through our team of highly motivated and experienced professionals.