Customer Success Professional

hace 1 mes


Madrid, Madrid, España SS&C Technologies Holdings A tiempo completo
Job Overview

SS&C Technologies Holdings is seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. This role is an exciting opportunity to work with a talented team and make a meaningful impact on our customers' success.

About the Role

We are looking for a candidate who is passionate about delivering exceptional customer experiences and has a strong understanding of business operations. The ideal candidate will have business-level fluency in English and native-level French, with additional languages being a plus.

The Customer Success Manager will work closely with customers to understand their needs and develop tailored solutions to drive business value. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

Key Responsibilities

  • Develop and execute customer success plans to drive business growth and customer satisfaction.
  • Collaborate with sales teams to identify new business opportunities and develop strategic plans to pursue them.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Work closely with internal teams to identify and resolve customer issues and concerns.
  • Develop and maintain strong relationships with customers to understand their needs and preferences.

Requirements

  • Passionate about delivering exceptional customer experiences.
  • Business-level fluency in English and native-level French.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Experience in a customer-facing role, preferably in a business operations or technical support capacity.

What We Offer

SS&C Technologies Holdings offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds.



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