Program Coordinator

hace 3 días

Madrid, Madrid, España University Of Maryland Global Campus A tiempo completo
Job Title: Evening Program Coordinator

University of Maryland Global Campus (UMGC) Europe seeks a highly skilled and organized Evening Program Coordinator to join our team.

Job Summary:

The Evening Program Coordinator will provide academic and administrative support services to students and prospects, ensuring quality assurance standards are met. The successful candidate will work effectively with the Site Lead, Assistant and Regional Directors, local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community.

Key Responsibilities:
  • Provide academic and administrative support services to students and prospects, ensuring quality assurance standards are met.
  • Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
  • Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
  • Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.
  • Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first-class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
  • Provide assistance with processing students' military documentation (e.g., Tuition Assistance vouchers, ID cards, orders, etc.).
  • Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
  • Assist with base access as needed.
  • May provide facility support, including opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensuring that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
Requirements:
  • High school diploma/GED.
  • Background in customer service.
  • Able to work in a fast-paced and complex environment with accurate attention to detail.
  • Possess basic office management and clerical skills.
  • Effective written and verbal communication skills.
  • Good interpersonal skills.
  • Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
Language:

English

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