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Director of Customer Experience

hace 2 meses


Barcelona, Barcelona, España The Goddard School Of Las Vegas (North), Nv A tiempo completo

**About Us**

The Goddard School Of Las Vegas (North), Nv is a leading provider of early childhood education, dedicated to fostering a love of learning in children from six weeks to six years old. Our mission is to provide a safe, nurturing, and engaging environment that promotes social, emotional, cognitive, and physical development.

**Job Summary**

We are seeking a highly motivated and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction, retention, and growth.

**Key Responsibilities**

  • Develop and execute customer retention and satisfaction strategies aligned with the company's overall goals
  • Work closely with senior leaders to ensure customer care is deeply integrated into everything we do
  • Lead cross-functional teams to integrate and align retention strategies with product, marketing, sales, and customer care initiatives
  • Use data to track key metrics and make data-driven decisions to improve the customer experience
  • Champion the customer's voice at the executive level, ensuring their feedback shapes business decisions

**Requirements**

  • Minimum of 3 years in a customer-facing role, with at least 2 years in a leadership position
  • Experience in the education or early childhood development industry is advantageous
  • Strong track record of achieving measurable outcomes in customer engagement, retention, and growth, backed by quantifiable results

**What We Offer**

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a strategic thinker with a passion for customer experience, we encourage you to apply.