Customer Support Specialist

hace 3 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Title: Customer Support Agent With Japanese

We are seeking a highly skilled and experienced Customer Support Agent to join our team at Wibit Consulting & Services (Wibitcs). The ideal candidate will have excellent communication skills, both verbal and written, in English and Japanese, and a strong background in the forex industry.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and chat.
  • Assist clients with opening trading accounts, answering queries, and resolving issues.
  • Maintain accurate records of client interactions and update relevant systems.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with company policies, procedures, and product offerings.
Requirements:
  • College/University degree in a relevant field.
  • Excellent command of English and Japanese languages (C1 level).
  • Relevant experience in the forex industry, preferably in customer support.
  • Strong communication and interpersonal skills.
  • Ability to work in a dynamic and multicultural environment.
Benefits:
  • Competitive remuneration package.
  • Medical insurance scheme.
  • Provident fund.
  • Working permit arrangements.
  • Company's group discount scheme.
  • Free parking.
  • In-house fitness room with classes.
  • Modern working space in Limassol.


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