Product Specialist
hace 5 días
We are seeking a highly skilled Product Specialist to join our Global Customer Support department at Roche. As a key member of our team, you will be responsible for providing technical support and training to our affiliates for all digital products.
Key Responsibilities- Technical Support
- Provide 2nd level technical and applications support for affiliates and regions to minimize system downtime.
- Offer remote support and on-site support as needed to ensure successful complex repairs, applications, modifications, and first installations.
- Contribute to the knowledge transfer from manufacturer or R&D to provide comprehensive system knowledge to trainers, service representatives, customers, and Product- and Marketing Managers.
- Develop and maintain a product-specific knowledge pool and contribute to its content, ensuring correctness and relevance of information.
- Design, review, and update maintenance procedures.
- Develop and execute trainings for end customers, first-level support, regional trainers, and global staff.
- Contribute to initial certification and recertification of global and regional trainers.
- Support the professional coaching of certified global and regional trainers.
- Support Product Pilots and First Customer Monitoring.
- Contribute to the creation of preliminary documentation and FAQs for launch preparation.
- Create, review, and maintain training content and training documentation for job-oriented trainings and dedicated systems.
- Review Operator Manuals for content.
- Evaluate the need, write, publish, and maintain Service Notifications.
- Education
- Bachelor's degree in IT, Computer Science, Management Information Systems, or Medical-technical background with IT knowledge.
- Experience or background in support and training of software products.
- Fluency in English, oral and written; Spanish is an advantage.
- Strong interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills.
- Ability to explain complex technical concepts in an understandable manner.
- Experience in supporting Instrument SW and/or IT products, databases, and tools.
- Experience in designing and providing product trainings.
- Experience in service and support Laboratory SW related products.
- Familiarity with communication protocols (like HL7, ASTM,...).
- Familiarity with JSON file format.
- Familiarity with usage of cloud environments (AWS, Azure, or Google Cloud).
- Familiarity with Monitoring and Logging tools (like Grafana, Splunk,...).
At Roche, we foster a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.
We offer competitive compensation and excellent social benefits, including flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, gym, meal allowance, flexible remuneration scheme with its fiscal advantages, and other benefits.
-
Global Customer Support Specialist
hace 2 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleWe are seeking a highly skilled Global Customer Support Specialist to join our team at Roche. As a Product Specialist for Roche Information Solutions, you will play a critical role in providing technical support and training to our affiliates for all digital products.Key ResponsibilitiesTechnical Support: Provide 2nd level technical and...
-
Global Customer Support Specialist
hace 2 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleWe are seeking a highly skilled Global Customer Support Specialist to join our team at Roche. As a Product Specialist for Roche Information Solutions, you will play a critical role in providing technical support and training to our affiliates for all digital products.Key ResponsibilitiesTechnical Support: Provide 2nd level technical and...
-
Product Manager Water Treatment Specialist
hace 5 días
Sant Cugat, Barcelona, España Fluidra SA A tiempo completoAbout Fluidra SAWe are a leading multinational company in the global pool and wellness industry, with a strong presence in over 47 countries.Our mission is to create the perfect pool and wellness experience responsibly, and we're committed to both the professional and personal development of our employees.Job SummaryWe're seeking a highly skilled Product...
-
Product Manager Water Treatment Specialist
hace 5 días
Sant Cugat, Barcelona, España Fluidra SA A tiempo completoAbout Fluidra SAWe are a leading multinational company in the global pool and wellness industry, with a strong presence in over 47 countries.Our mission is to create the perfect pool and wellness experience responsibly, and we're committed to both the professional and personal development of our employees.Job SummaryWe're seeking a highly skilled Product...
-
Packaging Regulatory Affairs Specialist
hace 2 días
Sant Cugat, Barcelona, España Grifols A tiempo completoAbout the RoleWe are seeking a highly skilled Packaging Regulatory Affairs Specialist to join our Biopharma Regulatory department at Grifols.Key ResponsibilitiesPrepare, review, and manage documentation generated at the Regulatory Affairs department or required for regulatory submissions, ensuring timeliness, accuracy, and compliance with regulatory...
-
Packaging Regulatory Affairs Specialist
hace 2 días
Sant Cugat, Barcelona, España Grifols A tiempo completoAbout the RoleWe are seeking a highly skilled Packaging Regulatory Affairs Specialist to join our Biopharma Regulatory department at Grifols.Key ResponsibilitiesPrepare, review, and manage documentation generated at the Regulatory Affairs department or required for regulatory submissions, ensuring timeliness, accuracy, and compliance with regulatory...
-
Product Lead
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleWe are seeking a highly skilled Product Lead to join our team at Roche, where you will play a critical role in steering the product's journey and leading the cross-functional team responsible for improving it.Key ResponsibilitiesProduct Strategy and Vision: Develop and articulate a clear product vision that aligns with the company's overall...
-
Product Lead
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleWe are seeking a highly skilled Product Lead to join our team at Roche, where you will play a critical role in steering the product's journey and leading the cross-functional team responsible for improving it.Key ResponsibilitiesProduct Strategy and Vision: Develop and articulate a clear product vision that aligns with the company's overall...
-
Quality Assurance Specialist
hace 2 días
Sant Cugat, Barcelona, España Formel D GmbH A tiempo completo**About Formel D GmbH**We are a global service provider within the automotive industry, dedicated to developing market-leading concepts and individual, scalable solutions along the entire value chain – from development to production to aftersales.Our company was founded in 1993, and our headquarters is located in the metropolis of Cologne. Today, more than...
-
Quality Assurance Specialist
hace 2 días
Sant Cugat, Barcelona, España Formel D GmbH A tiempo completo**About Formel D GmbH**We are a global service provider within the automotive industry, dedicated to developing market-leading concepts and individual, scalable solutions along the entire value chain – from development to production to aftersales.Our company was founded in 1993, and our headquarters is located in the metropolis of Cologne. Today, more than...
-
Technical Product Manager
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleRoche is a leading research-focused healthcare group, committed to pushing back the frontiers of healthcare. We're seeking a highly skilled Technical Product Manager to join our Global Customer Support team, focusing on the Clinical and Patient Insights area.Key ResponsibilitiesThe successful candidate will serve as a subject matter expert for...
-
Technical Product Manager
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleRoche is a leading research-focused healthcare group, committed to pushing back the frontiers of healthcare. We're seeking a highly skilled Technical Product Manager to join our Global Customer Support team, focusing on the Clinical and Patient Insights area.Key ResponsibilitiesThe successful candidate will serve as a subject matter expert for...
-
Security and Compliance Program Specialist
hace 4 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleRoche is a global leader in the healthcare industry, and we're committed to fostering a culture of diversity, equity, and inclusion. As a Security and Compliance Program Specialist, you'll play a critical role in ensuring the security and integrity of our products and services.Key ResponsibilitiesProduct Security and Privacy Governance: Support...
-
Security and Compliance Program Specialist
hace 4 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout the RoleRoche is a global leader in the healthcare industry, and we're committed to fostering a culture of diversity, equity, and inclusion. As a Security and Compliance Program Specialist, you'll play a critical role in ensuring the security and integrity of our products and services.Key ResponsibilitiesProduct Security and Privacy Governance: Support...
-
Global Quality Leader
hace 3 días
Sant Cugat, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly motivated Global Quality Leader to join our Product Development Quality Leadership team. As a key partner to R&D, you will be responsible for positioning Product Development Quality as a key driver of product development excellence.Key ResponsibilitiesBuilding a high-performing team that collaborates and shares across...
-
Global Quality Leader
hace 3 días
Sant Cugat, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly motivated Global Quality Leader to join our Product Development Quality Leadership team. As a key partner to R&D, you will be responsible for positioning Product Development Quality as a key driver of product development excellence.Key ResponsibilitiesBuilding a high-performing team that collaborates and shares across...
-
Global Product Development Quality Leader
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout RocheRoche is a leading research-focused healthcare group, dedicated to transforming patients' lives through innovation and diversity. Our commitment to scientific rigor, ethics, and access to medical innovations drives our mission to create a better world.We strive to build a diverse and inclusive workplace, fostering a culture of collaboration and...
-
Global Product Development Quality Leader
hace 5 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout RocheRoche is a leading research-focused healthcare group, dedicated to transforming patients' lives through innovation and diversity. Our commitment to scientific rigor, ethics, and access to medical innovations drives our mission to create a better world.We strive to build a diverse and inclusive workplace, fostering a culture of collaboration and...
-
Technical Product Manager
hace 2 semanas
Sant Cugat, Barcelona, España Roche A tiempo completoAbout RocheRoche is a leading research-focused healthcare group with a global presence. Our organization is built on innovation, curiosity, and diversity, with a team of over 100,000 people across 100 countries.Job SummaryThe Technical Product Manager will be part of the Global Customer Support organization, focusing on solutions developed by Roche...
-
Technical Product Manager
hace 7 días
Sant Cugat, Barcelona, España Roche A tiempo completoAbout RocheRoche is a leading research-focused healthcare group with a global presence. Our organization is built on innovation, curiosity, and diversity, with a team of over 100,000 people across 100 countries.Job SummaryThe Technical Product Manager will be part of the Global Customer Support organization, focusing on solutions developed by Roche...