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Senior Escalation Specialist, Maintenance Operations Centre
hace 2 meses
About the Role
This is a unique opportunity to join the Amazon Reliability Maintenance Engineering team as a Senior Escalation Specialist. As a key member of the team, you will be responsible for monitoring alarm systems, dispatching local vendors, and assisting site maintenance and operations personnel with troubleshooting efforts.
Key Responsibilities
- Respond to and triage incoming work requests within standard service level agreements (SLAs)
- Manage remote works from start to end, including work order/purchase order raising and receipting
- Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc)
- Provide updates on vendor status, take the lead on coordinating works during an escalation
- Escalates issues appropriately to ensure the integrity of Amazon equipment reliability
- Monitor and manage refrigeration alarms systems
- Monitor and manage Building Management System alarms
- Be able to understand and troubleshoot technical systems by reviewing data and trends concluding an action
- Managing and supervising a team and work queues
- Schedule and lead team meetings, communicating clearly, presenting data, training, coaching and mentoring a team
- Manage the maintenance processes of a building portfolio that expands across the world
- Leading and participating in stakeholder/customer meetings, providing support and innovative solutions to continuously improve the department and customer experience
Requirements
- Experience of maintenance systems
- Ability to work shifts in a 24/7 environment
- Experience in Root Cause Analysis and technical troubleshooting
- Technical Degree (BEng or BSc)
- Experience in managing maintenance of a building equipment or manufacturing facilities
Preferred Qualifications
- Maintenance Technician and Supervisor with office experience
- Proficient in CMMS systems (Infor EAM, Maximo, etc...)
- Experience of contractor management
- Experience of Hard and Soft Service Maintenance systems