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Product Specialist Trainee
hace 2 meses
About the Role
The Product Specialist Trainee will provide specialized technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. This role requires excellent communication and collaboration skills to ensure a rapid resolution of any issues or requests raised.
Key Responsibilities
- Provide technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
- Maintain excellent communication and collaboration with customers to ensure a rapid resolution of any issues or requests raised.
- Troubleshoot and resolve technical issues in a timely manner.
- Document and escalate complex issues to higher-level support teams when necessary.
- Provide training and guidance to customers on the operation and maintenance of our analyzers.
Required Profile
- Students of Biomedical Engineering and/or Biomedicine.
- Ability to make curricular and/or extracurricular internship agreements.
- Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
- Proactive and solution-oriented mindset.
- Strong teamwork and collaboration skills.
- Interest in new technologies.
- Analytical thinking.
What We Offer
- A comprehensive training program to learn the functioning of a microbiology and/or anatomical pathology laboratory.
- Specific product training on Roche's offerings in these areas.
- Enhanced communication, troubleshooting, and customer service skills.
- Opportunities to collaborate with cross-functional and global teams.
- Valuable hands-on experience and the opportunity to contribute to customer satisfaction.
