Head of HR Conflict Resolution Specialist
hace 2 semanas
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed, or political affiliation.
Job Summary:We are seeking a highly skilled and experienced Head of HR Conflict Management to join our team in OCBA. The successful candidate will be responsible for designing and implementing an HR Conflict Management Framework for the global workforce, leading the identification of current gaps in the HR conflict management process, and deploying and coordinating an OCBA HR Conflict Management Unit for the global workforce.
Main Responsibilities:- Design and Implement an HR Conflict Management Framework: Lead the identification of current gaps in the HR conflict management process, including preventive initiatives, typology of events, grievance mechanisms, investigation and case management, governance and decision-making, framework of sanctions and support measures, follow-up of recommendations, and appeal mechanisms.
- Deploy and Coordinate an OCBA HR Conflict Management Unit: Define, deploy, and coordinate the resources required to ensure the new framework and unit are integrated in all teams and dynamics, lead all processes to ensure capacities to channel, accompany, support, or advise HR conflict management at any level, and ensure networking of external resources supporting a timely, unbiased, and adapted evaluation and case management.
- Ensure Proper Reporting and Follow-up of Cases: Ensure an iterative process of assessing the impact of the new framework on conflict management in OCBA, propose standard and quality case management reports that support decision-making processes, and define a system to compile all documents and data related to these cases in compliance with GDPR and Data Protection Regulation.
- Promote Consistency and Added Value: Full partnership with OCBA Behaviour Unit to share best practices, tools, processes, and provide joint management of complex HR cases, alignment with Operational Cells and CMTs at field level to accompany HR conflict management, and coordination with other Operational centers for any update on HR cases.
- Degree/studies in leadership and/or workplace conflict resolution (law/psychology education will be an asset).
- Demonstrated experience managing cases of misconduct/harassment/behavior investigations.
- Excellent conflict management and problem-solving skills.
- Demonstrated experience at different levels in HR policies and practices.
- Good communication skills in English (written & oral); French, Arabic, or Spanish are an asset.
- Minimum 2 years MSF field experience will be an asset.
- Experience in Project management and stakeholders networking.
- Experience in Team management.
- Experience as Head of Department is valued.
- Position based in any MSF OCBA Hub (Barcelona, MSF-Spain office delegations, Amman, Bogota, Dakar, or Nairobi).
- Permanent position with a minimum commitment of 2 years.
- Annual gross salary: HQ-4C level + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions.
To apply, please submit your CV and cover letter. MSF is committed to achieving workforce diversity in terms of gender, race, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are encouraged to apply. All applications will be treated with the strictest confidence.
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