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Business Operations Specialist
hace 2 meses
Job Summary
We are seeking a highly organized and detail-oriented Business Operations Specialist to join our team at Approach People Recruitment. As a key member of our sales team, you will be responsible for ensuring the integrity and accuracy of our sales orders, payments, and fulfillments.
Key Responsibilities
- Ensure accurate and timely transactions processing
- Collaborate cross-functionally with other departments, including Customer Service, Finance, Legal, Purchasing, and Marketing
- Serve as liaison between Spanish Sales rep. and other departments for agreements, purchase orders, supplier qualification forms/questionnaires, and accounts receivable process
- Make follow-ups with customers in a timely manner and collaborate with fellow team members when necessary for payment collection
- Maintain accurate records in the customer relationship management (CRM) system
- Assist Business Operations Manager with revenue tracking and KPIs reporting to monitor business performance
- Handle qualification process for Public administrations' tenders
- Proactively support in the new ERP implementation (IFS) locally in Spain and the integration processes at a global level
Requirements
- Bachelor's degree, or equivalent work experience required
- 3+ years of demonstrated customer service experience
- Demonstrated knowledge of contracts management process
- Demonstrated experience using an ERP and CRM system
- Strong attention to detail and goal-oriented
- Strong flexibility and ability to prioritize and manage multiple tasks and responsibilities
- Proven ability to problem-solve to overcome obstacles and achieve results
- Excellent interpersonal and communication skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Applications
- Must be a native Spanish speaker and authorized to work in Spain
Preferred Qualifications
- Previous experience in managing an ERP implementation project, preferably in a multinational company
- Basic knowledge of accounting/finance
