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Customer Support Specialist for Pepe Jeans London
hace 3 meses
About Us
CPM International operates on a global scale, providing services in over 30 countries. Our multilingual support is customized to meet the diverse needs of our clientele. We specialize in customer service, sales, and technical support solutions, ensuring excellence for our partners worldwide. At CPM International, we celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive environment that empowers everyone to bring their authentic selves to work. Join us in contributing to a dynamic and innovative culture.
Our Client
AWWG is a prominent global fashion group that encompasses the brands Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans is a renowned denim label recognized for its premium quality, stylish designs, and durability. The brand consistently leads in innovation while adapting to contemporary trends, creating apparel that resonates with the needs of its customers.
We seek exceptional individuals to join our team, immerse themselves in our brands, and deliver outstanding service to our clientele.
Our Values:
Customer Commitment: We are dedicated to providing top-notch customer support, driven to meet and exceed service expectations.
Curiosity: We embrace a proactive approach to problem-solving, maintaining a positive attitude.
Team Collaboration: We value teamwork, contributing to both personal and collective goals while striving for excellence.
Key Responsibilities:
- Deliver exceptional eCommerce customer support through various channels including phone, chat, and email.
- Foster positive interactions and dialogues with customers.
- Guide and assist customers with comprehensive knowledge.
- Address customer needs and manage complaints with empathy.
- Build and sustain rapport with customers, prospects, colleagues, and clients.
- Meet personal and quality compliance standards while contributing to team performance metrics.
- Gain insights into client activities, campaigns, and product offerings.
- Participate in training sessions to enhance understanding of client and contact center requirements.
Qualifications:
What You Bring:
- Fluency in French (both spoken and written) along with advanced English proficiency.
- A service-oriented mindset with a commitment to achieving high-quality consumer service.
- Ability to remain calm and professional during challenging interactions.
- Openness to feedback and a desire for continuous improvement.
- Strong organizational skills with the ability to prioritize tasks effectively.
- A collaborative spirit, eager to support and develop alongside the team.
- A passion for delivering exceptional customer service, treating every interaction as an opportunity to impress.
Preferred Experience:
Experience in the customer service sector, particularly within a contact center environment, is advantageous.
What We Offer:
- Contract duration: Temporary (with a probation period).
- Full-time position with standard working hours.
- Competitive salary with performance-based incentives.
- Paid holidays and additional time off.
- Flexible work arrangements.
- Comprehensive training and development opportunities.
- Access to employee assistance programs and exclusive perks.
- Discounts on Pepe Jeans products.
- Referral bonuses for bringing in new talent.
- Access to specialized training and courses.
