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Accounts Receivable Specialist
hace 2 meses
We're a global leader in Process Mining technology, one of the world's fastest-growing SaaS firms, and we're looking for a skilled professional to join our team as an Accounts Receivable Assistant. This role is part of our collection's structure, reporting to the manager of the team in Madrid with a global focus on supporting our growing operations from the finance side.
The Role:
As an Accounts Receivable Assistant, you will be responsible for establishing contact with past due customers and resolving delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals.
Key Responsibilities:
- Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
- Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Manage disputes and resolve issues in cooperation with the sales and billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensure all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
- Actively collaborate with other finance functional areas.
Requirements:
- A Bachelor's degree in Finance, Economics, or a related field.
- First-hand experience in accounting or financial administration.
- Strong communication skills to deal with different internal stakeholders and in multinational teams.
- Eager to learn and keen to deliver best-in-class customer experience to any internal or external stakeholder of Celonis.
- Comfortable working with numbers.
- Target-driven, quick learner, and team player.
- An independent and entrepreneurial way of working.
- Business fluency in English and German is a must.
What We Offer:
- The opportunity to work with industry-leading process mining technology.
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
- Great compensation and benefits packages (equity, life insurance, time off, generous leave for new parents from day one, and more).
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
- A global and growing team of professionals from diverse backgrounds to learn from and work with.
- An open-minded culture with innovative, autonomous teams.
- Business Resource Groups to help you feel connected, valued, and seen.
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
