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Technical Quality Manager
hace 2 meses
About the Role
SAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will be responsible for delivering high-quality services to our customers with Premium Engagement contracts.
Key Responsibilities
- Lead the Premium Engagement program, ensuring seamless execution and customer satisfaction.
- Support or execute analysis of customer situations and requirements, including business, technical, and operational topics.
- Develop and execute engagement plans, creating value propositions and securing customer alignment.
- Ensure engagement quality and execution, including governance, issue management, and executive reporting.
- Execute engineering services, including design, optimization, assessment, and technical integration.
- Understand customer requirements and coordinate delivery activities.
Requirements
- Strong SAP business and technical solution architecture expertise.
- 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- SAP project management, value management, and quality management practices.
- Experience leading design, implementation, and change management projects.
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
- Experience working with c-levels, senior leaders, influencers, and believed advisors.
- Strong facilitation, negotiation, and de-escalation skills.
- Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics, or Business Management.
- Strong English Proficiency.
- Strong Spanish Proficiency.
About SAP
SAP is a market leader in end-to-end business application software and related services. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Why Join SAP?
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Employment Opportunity
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
