IT Application/Technical Specialist

hace 5 días

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders.

Key Responsibilities
  • Technical Support: Provide technical assistance and troubleshooting to customers and employees via phone, email, or in-person.
  • Issue Resolution: Identify and resolve complex technical issues related to IT software and systems, including Navify solutions and Digital Infrastructure topics.
  • Training and Development: Design and conduct employee training sessions to ensure the delivery of standardized concepts and documentation.
  • Information and Knowledge Transfer: Identify, translate, and distribute important service and quality notifications, and review documentation for system launches.
  • On-Site Service Activities: Troubleshoot on-site issues and provide technical support to field-based technical support and sales personnel.
  • Business Support: Analyze and provide solutions to ensure customer experience and reduce product complaints/inquiries.
Requirements
  • Technical Skills: Preanalytical and postanalytics systems, Cobas Infinity applications, Navify products knowledge, Infrastructure IT knowledge, and valuable other IT solutions and connectivity knowledge.
  • Non-Technical Skills: Teamwork, communication and adaptability, critical thinking, leadership, decision making, resilience, strategic and regional mindset, responsibility & ownership, time management & prioritization, consulting, customer interaction, intercultural collaboration & networking, knowledge sharing, project management, promoting service solutions, and innovative.
What We Offer

As a Technical Support Specialist at F. Hoffmann-La Roche Gruppe, you will have the opportunity to work with a dynamic and collaborative team, contribute to the success of our Regional Customer Support Center, and develop your skills and expertise in a fast-paced and innovative environment.

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to IT software and solutions.Key ResponsibilitiesProvide...

  • IT Application/Technical Specialist

    hace 5 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to IT software and solutions.Key ResponsibilitiesProvide...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the highest level of...

  • IT Application/Technical Specialist

    hace 5 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the highest level of...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Job SummaryThe F. Hoffmann-La Roche Gruppe is seeking a highly skilled and collaborative individual to join our Regional Customer Support Center team as a Senior Technical Specialist. This role is responsible for delivering exceptional service to our customers and stakeholders, contributing to our service strategy, and providing technical expertise in IT...

  • IT Application/Technical Specialist

    hace 5 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Job SummaryThe F. Hoffmann-La Roche Gruppe is seeking a highly skilled and collaborative individual to join our Regional Customer Support Center team as a Senior Technical Specialist. This role is responsible for delivering exceptional service to our customers and stakeholders, contributing to our service strategy, and providing technical expertise in IT...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • IT Application/Technical Specialist

    hace 5 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • Senior Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España Roche A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at Roche. As a Senior Technical Specialist, you will play a crucial role in delivering exceptional technical support to our customers and stakeholders.Key ResponsibilitiesProvide technical support and troubleshooting...

  • Senior Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España Roche A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at Roche. As a Senior Technical Specialist, you will play a crucial role in delivering exceptional technical support to our customers and stakeholders.Key ResponsibilitiesProvide technical support and troubleshooting...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • IT Application/Technical Specialist

    hace 5 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to IT software and systems.Main ResponsibilitiesProvide...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • IT Application/Technical Specialist

    hace 4 días

    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the best possible service...

  • Technical Support Specialist

    hace 4 días

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 5 días

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 1 día

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 días

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 3 días

    Barcelona, Barcelona, España IT Smart Finance A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities:Provide technical...