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IT Application/Technical Specialist
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We are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at F. Hoffmann-La Roche Gruppe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and stakeholders, ensuring that they receive the highest level of service and support.
Key Responsibilities- Provide technical support and troubleshooting for complex IT software issues, including Navify solutions and Digital Infrastructure topics.
- Conduct and design employee training sessions to ensure the delivery of standardized concepts and documentation.
- Transfer expert knowledge and foster a culture of participation and responsibility within the region.
- Support sales and marketing activities, including the technical part of tender documentation.
- Analyze product indicators and KPIs to propose action plans to reduce customer complaints and inquiries.
- Preanalytical and postanalytics systems expertise.
- Cobas Infinity applications knowledge.
- Navify products knowledge.
- Infrastructure IT knowledge (fortigate, axeda, etc...).
- Valuable other IT solutions and connectivity knowledge.
As a Technical Support Specialist at F. Hoffmann-La Roche Gruppe, you will have the opportunity to work with a dynamic and collaborative team, contributing to the success of our Regional Customer Support Center. You will receive comprehensive training and support to ensure your success in this role.
